Date: 19th February 2020
Dear valued customers,
Subject: Consignee details Mandatory for Import Process – Reminder
Thank you for shipping with our company. With reference to our notice of the importance of Consignee detail, we would like to re-emphasize again for your close attention. Being your business partner, we are consistently evaluating and improving the processes and services to your esteemed company. For your export shipments, it is always essential of your kind cooperation to provide accuracy and timely Shipping Instruction for Manifesting and Bill of Lading. Consignee detail is one of the most important elements for customs declaration and import process at destination. Therefore, your full support is critically significant.
1. Full Company Name and Complete Address: There would be numerous similar registration of companies in certain countries or cities and therefore the detailed company name & address on bill of lading can protect the accurate identification during customs declaration and cargo delivery process.
2. Abbreviation of Company Name not accepted: It would be the most appropriate to provide the consignee name as per the company registration with government. In order to secure the proper cargo delivery to your consignee, we have to precisely verify the OBL endorsement by the lawful cargo owner. Otherwise, we are required to get the clarification from you for the identification before cargo release.
3. Detailed Contact person, Email Address and telephone number: It is mandatory by customs at most destinations. Besides, we also rely on it to provide timely Arrival Notice to your consignee or notify party for shipment arrival or urgent contact for any special incidents. Therefore, the accurate contact (including email address, local telephone number and / or fax number) on the shipping instruction would be vitally important for the prompt and correct communication to your consignee.
4. Consequences: In case of missing or incomplete consignee detail, we will not be responsible for any penalty and delay on customs manifest, arrival notice and related import process.
We are sure that your kind support can help us for smooth import procedures and cargo delivery at destination. We are looking forward to your cooperation and continuous supports. Please contact our local Customer Service Representatives if you have any queries.
Customer Service Management
Emirates Shipping Line