Date: 30th September 2020
Subject: Fire accident at Mombasa Office, Kenya – Update
With reference to our notice of the unfortunate fire accident in our Mombasa Office in Kenya, we would like to update you that a back up office at the same building has been set up temporarily for resuming routine operations, especially the counter services to our customers. Telephone lines and emails have been resumed for normal communication. Our staff are now working at full speed to clear up all backlogs and minimize impact to shipments.
We appreciate your kind understanding and patience again in this incident. If any further assistance is needed, please contact our Mombasa colleagues or respective local offices per directory on our website www.emiratesline.com.
Customer Service Management
Emirates Shipping Line