Date: 3rd October 2018

Dear Valued Customers,

Subject: East African Ports Update

Thank you for shipping with our company on East Africa Services. For your best

arrangement, we would like to update you the present port situation as reference. We are

surely keeping our utmost effort to collaborate with concerned parties for securing the transit

and minimize the delay. Please feel free to contact our local agencies for any further

assistance or visit our website www.emiratesline.com for detailed schedule and cargo

tracking. We are looking forward to your kind understanding and continuous support to us.

Mombasa, Kenya

Port congestion has been improved at Mombasa

ESL AKX schedule is recently being impacted by unstable weather in Asia, leading to

certain port omissions and schedule delay

Due to ICD Embakasi depot congestion, TBL shipments pending at Mombasa over 14

days for rail. KPA (Kenya Port Authority) has directed special arrangement on return of

empty boxes and pick up of laden at ICD Embakasi, for improvement of railage.

Dar Es Salaam, Tanzania

Severe Berth congestion and bundle of vessels, leading to at least 6 days waiting for berth

Due to serious berthing delay, ESL GIA and ATX is severely impacted resulting blank

sailings and port omissions for schedule recovery

ESL will keep close coordination with partners and ports for any possible arrangement to

minimize negative impact

Zanzibar, Tanzania

Port congestion with berth waiting at average of 6 – 10 days

Yard congestion and slow operations impacting productivity

Feeder schedule and space is significantly affected by serious congestion in the region,

leading to severe transit delay

Government and terminal are working on improvement plan

Customer Service Management

Emirates Shipping Line