Date: 28th February 2022
Dear Valued Customers,
Subject: Nhava Sheva JNPT Terminal IT System Issues
Thank you for your support on our Services. We regret to inform you that there has been a critical IT system issue at Nhava Sheva Jawaharlal Nehru Port Container Terminal (JNPT).
According to local office situation at Nhava Sheva is becoming worse. Operations are back to manual handling. Moreover, roads toward terminal are jammed and huge number of trailers lined up. Due to congestions and manual operation which leads to a disruption in cargo flow and container unable to gate in terminal within gate cut off. Inbound and outbound containers movement is delayed as huge queue & very slow gate in/out movements and yard operations.
Government and terminal authorities are working on solutions. Currently, most of the cargo flow of JNPT is diverted to Bharat Mumbai Container Terminals Private Limited (BMCT), Gateway Terminals India Pvt Ltd (GTI) and DP World terminals, leading to congestion and delay. Anticipating that it will take at least 2 weeks to resume normal, depending on the contingency.
We will keep you updated of any development. Please feel free to contact Customer Service of our local agencies if more assistance is needed. We appreciate your kind understanding of this unfortunate situation caused by force majeure.
Customer Service Management
Emirates Shipping Line