Date: 5th January, 2022
Dear Valued customers,
Subject: TBL to Uganda – Malaba Border Status
Thank you for your support on our East Africa Services. We regret to inform you of the critical situation at the Malaba Border which is the main entry for our Through BL shipments via Mombasa, Kenya to Uganda destinations.
According to transport vendors, the truck queue at Malaba Border is around 30 km currently. As reported, the strike / block may be resulted from the new covid-19 test requirement by local authorities starting from 3rd January. Transit delay is anticipated and we will keep close coordination with our truck vendor for any further update and most importantly, the earliest arrangement for your shipments.
We will keep you updated of any development. Please feel free to contact Customer Service of our local agencies if more assistance is needed. We appreciate your kind understanding of this unfortunate situation caused by force majeure.
Customer Service Management
Emirates Shipping Line