ESL Privacy Statement

Who we are

Emirates Shipping Line (ESL), together with its subsidiaries and affiliates, is a leading shipping liner with operations spread across the dynamic markets of Asia, the Indian Subcontinent, the Middle East and Africa.

Our commitment to privacy

We take our responsibility to protect the personal information provided to us seriously. This statement explains how we do that. It sets out how we collect personal information, what we do with the personal information we hold, how we protect it, and it explains your privacy rights (if applicable). Our approach to the management and usage of personal information is outlined in our Privacy Commitment.

If we change this Privacy Statement

ESL might update this Privacy Statement from time to time. When we have to do this, the revised statement will be posted on this page, with the effective date clearly stated at the top. You can come back and check this page to review any changes we have made.

Equally, it is important that the personal information we hold about you is accurate, current and relevant. Please keep us informed if your personal information changes during your relationship with us.

The personal information we collect

When we collect personal information, we are open about how we do this and how we will use it.

The categories of personal information below outline what we may collect.

Depending on the nature of your relationship with ESL (or our subsidiaries and affiliates) and the products/mobile apps or services you use, we may not collect all the personal information listed below.

Commercial Information

Commercial information, including records of personal property, products or services purchased, obtained or considered, trade interests & preferences.

Contact details

Name, address, email, telephone number.

Financial Information

Including bank account number, credit or debit card number, payment amounts, financial means or other financial information.

Identification data

Date of birth, proof of residency, government issued ID, driver’s license number, passport number, or other similar identifiers.

Location Data

GPS coordinates or similar information regarding the location of a device.

Mobile App Data

Wi-Fi SSID, User commands – voice commands and transcriptions, text commands, etc., User history – scheduled calendar events and attendees, in-app actions, device info, browser history, etc., User preferences – preferences around dining, seating, meeting, etc.

Network Activity Data

Internet or other electronic network activity information, such as browsing history, search history, cookie data, referring/exiting URL, clickstream data, time spent on webpage or advertisement, and other information regarding an individual’s interaction with a website, application, email, advertisement, or social media page.

Professional Information

An individual’s professional information, for example business title, position, organisation, chain of command, etc.

Visual and voice recordings

Audio, electronic, visual, such as customer service call recordings, voice commands, photographs, recordings from CCTV cameras

Written Signature

An individual’s written signature, such as a signature on a contract

Our legal basis for processing your information

We rely upon the appropriate legal bases under the applicable privacy law for processing personal information and sensitive (special category) personal information – these include processing personal information where this is necessary for the fulfilment of a contract, where the processing is necessary to carry out our legal obligations, where you have given us your consent, or where it is in our legitimate interests to do so. Where we rely on our legitimate interests, this means that we use personal information to run our business and to provide the services we have been asked to provide. We collect information that you provide voluntarily or is provided on your behalf.  If you do not provide us with information we need, we may be unable to offer certain products/mobile apps and services.

Where we keep and process your information?

We might transfer and store the information we collect from you outside the country of origin. It may be processed by staff or our suppliers outside the country of origin. When we do this, we aim to make sure the information is secure and properly protected. We do this by means of relying on adequacy decisions or putting in place appropriate safeguards (e.g. Standard Contractual Clauses).

Keeping your information safe?

We commit to maintaining appropriate security measures to protect personal information wherever it is located, and whether it is in electronic or manual form. To do this we may use a variety of mechanisms depending on where the information is stored and the relationship between ESL and any recipient organizations.

How long we keep your information?

We endeavor to keep your information only for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Your Personal Information Rights?

Where applicable, you may have the following rights over your personal information. To exercise any of these rights use our online form for personal information rights requests:

  • Request a copy of the information we hold (right of access)

  • You can ask for the personal information we hold about you. In most cases there is no charge for us providing this information to you. You can also ask for information that you have provided to us in an electronic format.

  • Right to data portability

  • In some circumstances, when processing is based on your consent or a contract, you may request that ESL transmits your personal information directly to another organisation.

  • Right of erasure (right to be forgotten)

  • If, for any reason, you do not want us to hold or use your personal information you can ask us to erase it. We may need to keep some of your personal information for legal reasons, for example to comply with a regulatory requirement.

    For marketing purposes, we will add your name to a suppression list so that you are not contacted in the future should you be identified as a prospective client.

    GDPR only: this right is only applicable where processing was based on consent and consent is now withdrawn, and otherwise only where processing is unnecessary, irrelevant, excessive, out of date, or unlawful, or ESL has a legal obligation to erase the data.

  • Have your information corrected (right to rectification)

  • If you think the personal information we hold about you is wrong, we will check and correct it if necessary. We are committed to holding personal information that is accurate, relevant and current.

  • Restrict the processing of your personal data

  • You may request that we suspend the processing of your personal data in certain circumstances, for example if you contest the accuracy of the information or have issues with how we processed your data. In most cases restrictions will be in place for a certain period while ESL verifies the accuracy of your personal information or considers their legitimate grounds for processing.

  • Object to processing of your personal data

  • Dependent on applicable privacy law, in certain circumstances you may object to the processing of your personal data where we believe we have a legitimate interest in processing it. You also have the right to object to the use of your personal data for direct marketing purposes.

    These rights may be limited in some situations, such as where ESL can demonstrate that they have a legal requirement or compelling legitimate grounds to process your personal data.

  • Stopping us contacting you

  • If you have provided us with consent to supply you with marketing and information, you can withdraw your consent at any time by emailing marketing@emiratesline.com.

How to raise a concern or ask a question

If you need to raise a concern about our handling of personal information, please contact us via our online form for privacy-related concerns or email us at marketing@emiratesline.com. If you are unhappy with how we deal with a complaint, you can contact your Data Protection Authority or the equivalent in your state or country if applicable.

For all enquiries not relating to your Personal Information please contact us.