Responsible for ensuring the provision of excellent customer services, including bookings, documentation, customer enquiries and after sales service.; ensuring customer satisfaction through continuous outstanding quality of service. Responsible for the timeliness and quality of services provided as well as compliance with all relevant ESA policies and procedures.
Responsibilities:
- Receive and process bookings from customers via various channels.
- Resolve all queries received from customers on bookings/documents/shipments, acting as liaison with other agency departments/overseas agents as necessary.
- E-sea/ECP/service promotion/DG/OOG timely follow up.
- Import customer service including documentation handling.
Requirements:
- Coordinate and push transshipment ports in case of any long idling for t/s.
- Ensure that all security/customs requirements are fulfilled and that all cargo can be loaded/discharged in accordance with the manifest.
- Produce and issue reports with regard to miscellaneous issues that may arise with a particular booking (terminal storage, gate charges, rolling fees and custom charges, etc).
If you are ready to take on this exciting challenge and become a key player in the dynamic field of shipping, we encourage you to apply and join our team in driving success in Greater China. Interested parties please forward your full resume to Alan.wang@cn.emiratesline.com or apply via the link on 51job