We are seeking a self-motivated and dynamic individual to join our Customer Service team in Gandhidham. The selected candidate will be responsible for managing all aspects of customer service operations, ensuring timely and accurate communication with clients, and providing end-to-end support to meet customer expectations. This role requires strong multitasking abilities and a proactive approach to problem-solving.
Responsibilities:
- Process bookings received through internal portal, including Dangerous Goods (DG), Non-DG, and Shipper Owned Containers (SOC).
- Manage customer registration by creating profiles in CRM and completing KYC formalities as per compliance requirements.
- Ensure timely and accurate submission of Container Booking Forecast (CBF).
- Liaise with global offices to provide updates and solutions related to customers’ shipments and service requests.
- Regularly update customers on the status of their shipments.
- Provide timely advisories on operations, transshipment details, blank sailings, and service promotions.
- Prepare and share “Hot Box” lists to transshipment ports for time-sensitive cargo. Coordinate with transshipment points to expedite movement in case of prolonged idling.
- Follow up with customers to obtain Verified Gross Mass (VGM) and Shipping Bills. Arrange VIA/SSR permissions when requested by customers.
- Respond to customer inquiries via phone, email or any other official communication channels.
- Work closely with internal departments including documentation, operations, and sales teams to ensure smooth execution of end-to-end customer service.
Requirements:
- Graduate degree
- 2 to 5 years in Customer Service (Shipping industry)
- Proficient in interpersonal and communication skills
- Ability to be proactive and multitask
- Computer literacy in MS Office
- Flexibility in working hours
- Time Management
Interested parties, please forward your full resume to career.india@emiratesline.com