We’re looking for a self-motivated individual to take on the role of Customer Service Executive in our Port Klang, Malaysia office, who will be responsible for handling after-sales support for customers, and will work closely with our Sales team among other responsibilities.
Responsibilities:
- Handle customers bookings and problem solving.
- Handle complaints and suggest solutions amicably.
- Compile hot box list for Capacity or T/S port for urgent shipments.
- Ensure after-sales service following container loading at port, where necessary.
- Coordinate with Sales, Documentation, Operations and Accounting and overseas agents to ensure smooth cargo arrangement.
- Update booking forecast.
- Handle space management with Principal office and Sales team.
- Promote E-Commerce to customers and coordinate with Sales team.
- Assist Sales Team with rates filing.
- Prepare booking report and related reporting as required.
Requirements and Qualifications:
- Bachelor’s degree or higher educational attainment.
- Fresh graduates are encouraged to apply.
- Good command of English and Malay – both spoken and written.
- Command of Mandarin, Cantonese, or local dialect (advantageous).
- Command of Mandarin, Cantonese, or local dialect (advantageous).
- Ability to work independently.
*Only shortlisted applicants will be contacted