We’re looking for a self-motivated individual to take on the role of Customer Service Executive in our Qingdao office, who will be responsible for handling after-sales support for customers, and will work closely with our Sales team among other responsibilities.
Responsibilities:
- Receive and process bookings from customers from various channels.
- Pass bookings for special cargo/containers (DG/Out of gauge/Reefer etc.) to the appropriate department for authorization before further processing.
- Resolve all queries received from customers on bookings/documents/shipments, acting as liaison with other agency departments/overseas agents as necessary.
- Ensure that all security/customs requirements are fulfilled and that all cargo can be loaded/discharged in accordance with the manifest.
- Ensure all documentation activities adhere to legal and market requirements.
- Produce and issue reports with regard to miscellaneous issues that may arise with a particular booking (terminal storage, gate charges, rolling fees and custom charges, etc).
- Coordinate and push transshipment ports in case of any long idling for t/s.
- Resolve any queries in respect of e-bookings.
- Follow up ad hoc projects and business campaigns.
Requirements:
- Minimum of 2 years of experience in the container related industry.
- Excellent communication, negotiation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Familiarity with the China market and its specific challenges and opportunities.
If you are ready to take on this exciting challenge and become a key player in the dynamic field of shipping, we encourage you to apply and join our team in driving success in Greater China.
Interested parties please forward your full resume to career@emiratesline.com