Manager, Process Excellence – Dubai, United Arab Emirates

We are looking for a self-motivated individual who will support and take on an active role in driving process improvement initiatives across departments, ensuring operational efficiency across the organisation. This role involves analysing current processes, identifying areas for improvement, and implementing re-engineered processes within the ERP system. The ideal candidate will have adequate experience in shipping land-side processes, a deep understanding of process improvement methodologies, and the ability to understand the deviations basis region of operations.

Responsibilities:

Process Analysis & Improvement

  • Analyse existing business processes and workflows to identify inefficiencies and areas for improvement.
  • Develop and implement process improvement strategies using different methods keeping it simple and effective.
  • Monitor and measure the impact of process changes to ensure they achieve desired outcomes for each function.
  • Have a clear understanding on the interdependency of the various process connections.
  • Ensure no duplication of data flows.

Functional head or Stakeholder engagement

  • Collaborate with cross-functional teams to gather input and ensure alignment with process improvement initiatives.
  • Engage with stakeholders to understand their needs and incorporate feedback into process improvement plans.
  • Engage with and provide regular feedback to the functional head of the Line on changes and new thoughts for improvement.

Compliance & Standards:

  • Ensure that process improvements comply with relevant regulations, standards, and organizational policies.
  • Liaise with legal team to ensure there are no deviations to regulations and extend to each country’s statutory requirements.
  • Maintain documentation and records related to process changes and improvements.
  • Foster a culture of continuous improvement by mentoring and guiding employees in process improvement techniques.

Training and Development

  • Be actively involved with the Business application team for various trainings at Line and field offices.

Requirements:

  • Degree in Engineering, Information Systems, or a related field.
    • A Master’s degree or MBA is preferred.
  • Min. 7 years of experience in process improvement, ERP implementation, or related roles, with a proven track record of driving process excellence.
  • Strong knowledge of ERP systems & Process Excellence (e.g., SAP, Oracle) and their functionalities.
  • Experience with Lean, Six Sigma (Black Belt), or other process improvement methodologies; PMP certifications are a plus.
  • Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
  • Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
  • Proven project management skills, with experience leading cross-functional teams.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Apply on for this role below or send your CV to HR@emiratesline.com

Job Category: IT
Job Type: Full Time
Job Location: Dubai

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